Home alarms in Mallorca: protected wherever you are.

How we protect you

Home security in Mallorca: how we protect you

Take a stone finca on the plain near Santa Maria del Camí, with a heavy wooden front door, small windows behind green shutters and a terrace that opens onto the pool. The free survey starts at the edges: sensors on the front door, the terrace doors and the ground-floor windows, because shutters keep out the sun, not a determined intruder. Camera detectors go in the rooms anyone would cross, usually the sitting room and the passage to the bedrooms. The keypad sits by the door you use, the control panel somewhere discreet, the siren where it carries through the thick walls, and the deterrent sign on the gate, where it is seen from the lane.

This is what a monitored alarm connected to the police does in a Mallorcan winter. It is February in Cala Sant Vicenç, the little bay is deserted and your house has been closed since October. Someone levers open the kitchen door. The camera detector records images and sound and sends them to Segurma’s Alarm Receiving Centre, where somebody looks at them properly before ringing anyone. If there is somebody inside, the police are called with the images as proof, the siren sounds through the house, and the alert lands on your phone in Bristol. If it is the friend who airs the house on Fridays, nobody is sent.

From the UK, the Segurma app is how you run your home alarm system on the island. Arm it on the drive to Palma airport, see every alert through the winter, and disarm it in April for the pool man getting the pool ready before you fly out. With the Kit Tranquilidad Plus, the IP camera gives you live view with sound, so after a stormy night you can look at the sitting room of your villa in Santa Ponsa yourself. And if a neighbour in Sóller messages to say a shutter is banging, you can check the alarm is still armed before you reply.

In the Tramuntana villages and out on the plain, fibre does not always reach a finca, and an autumn storm can cut the power for a while. The control panel is built for that: when the fibre drops, it still reaches the centre over the 4G/5G mobile network, and when the power goes, its backup battery keeps it running. That is what lets you stop worrying through the winter: whether the house is in Sóller, Santanyí or Santa Ponsa, someone at Segurma’s centre is watching it 24 hours a day, every day of the year, the police are alerted when it is real, and you know at the same moment they do.

When nobody is there

Holiday homes, empty months and squatters in Mallorca

Mallorca empties in its own way. From November, Puerto Pollensa, Alcúdia and Cala d’Or go quiet, many restaurants close until spring and whole streets of holiday homes have their shutters down. Villas in Port d’Andratx and Camp de Mar may be used for a few weeks in summer, and fincas let to holidaymakers stand empty between the last guests in October and the first in spring. In the Tramuntana, a village house can go months without anyone turning the key. A house nobody has opened since the autumn, on a street where nobody else is either, is what squatters and burglars look for.

In Alcúdia in January there may be nobody on the street to hear a door being forced. Once squatters have moved into a finca, getting them out is a legal process that can take months. The police can act straight away only while the break-in is still happening, which is exactly when a monitored alarm tells them. That is why holiday home security on the island has to be monitored and checked on camera, with the alert reaching you in the UK at the same time. Plenty of owners here use a key-holding company: give them a tag, give another to the neighbour who stays in the village all winter, and the app shows you every visit.